Refund policy
At LANDY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We offer a 30-calendar-day return policy. This means you have 30 calendar days after receiving your item to request a return.
To qualify for a return:
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The item must be unused and in the same condition as received.
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The item must be returned in its original packaging.
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All accessories, manuals, and components must be included.
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Proof of purchase or order confirmation is required.
Items showing signs of installation, use, misuse, modification, or damage caused by the customer may not qualify for a refund.
All returned products will be inspected upon arrival before any refund is approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item is defective.
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The item was damaged during shipping.
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The wrong item was shipped.
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The issue is covered under the product warranty.
For approved warranty claims or verified product defects, LANDY will assist with replacement arrangements and may cover applicable shipping costs.
How to Start a Return
To request a return, please contact our customer support team.
Please include:
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Order Number
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Product Name
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Reason for Return
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Photos or videos (if applicable)
If your return request is approved, we will provide return authorization instructions and the appropriate return address.
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, please contact LANDY within 7 calendar days of delivery.
To help us resolve the issue quickly, please provide:
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Photos of the product
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Photos of the packaging
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Photos of shipping labels
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Videos when applicable
After reviewing the claim, LANDY will determine the appropriate resolution, which may include:
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Replacement parts
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Product replacement
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Partial refund
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Full refund when applicable
Non-Returnable Items
The following items are generally not eligible for return:
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Custom-made or special-order products
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Products modified after delivery
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Products damaged due to misuse, abuse, overloading, improper installation, or unauthorized repairs
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Clearance or final-sale items
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Gift cards
Exchanges
The fastest way to exchange an item is to return the original product (if eligible) and place a new order once the return has been approved.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, refunds are typically processed within 3–5 business days and issued to the original payment method used for the purchase.
Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account.
Contact Us
If you have any questions regarding returns, refunds, warranty claims, or product issues, please contact LANDY Customer Support.
We are committed to providing prompt assistance and fair resolutions for our customers.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items damaged from abuse, misuse or overloading are not covered under warranty. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. We will return the refund within 3 working days and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.